Second I will have another module encharged of gathering the data of how many to covers I have for every half-hour interval. This to covers are calculated in half hour intervals for every day of the week.įirst of all I will have a template module with pre-set "To Covers", where you can either select a series of pre-made schedules or you can create your own. This is done by a simple rest: REQUIRED STAFF - ACTUAL STAFF = TO COVER. The main task I'm trying to automate is to create what we call the "to covers", these happen when our actual staff cannot cover the requirements for staffing that we have, and I have to create these manually for our agents to sign their names in to commit more hours during a day. ![]() This is NOT a full workforce management application as we already have a dedicated application for that, I'm only looking for a tool that helps me minimize time I spend on some tasks that the application cannot manage. ![]() I haven't really got into the coding part yet, I'm struggling a little bit with the designing of the program and how I should handle it. modules, controls, structure) for a VBA program I want to make to create the required schedules at a Call Center. ![]() ![]() I need some help on figuring out the design (ie.
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